How the scheme will work: Registering your intent to claim

Registering your intent to claim

You can now register your intent to claim online.

If you cannot register online you can call us on 0141 471 8886 (Mon to Fri, 9am to 4pm).

Who can register

You can register if you are:

an infected person, or their representative
an affected person, or their representative
both an infected and affected person, or their representative
acting on behalf of a deceased infected person, with legal authority

Registration does not guarantee you are eligible for compensation. Eligibility will be determined later.

How we prioritise claims

We prioritise claims based on recommendations from the Infected Blood Inquiry. We are processing claims in stages.

Living infected people

We prioritise claims for living infected people in this order:

people nearing the end of their life (within the last 12 months)
people who have advanced liver disease with or without co-infection
people aged 75 or over
where the infection was not recognised through any interim compensation
by age, oldest first

Deceased infected people

We prioritise claims for deceased infected people in this order:

any beneficiary of the estate who is nearing the end of their life (within the last 12 months)
any beneficiary of the estate who is aged 75 or over
where the deceased infected person was not recognised through any interim compensation
by age of the oldest beneficiary, oldest first

Affected people

We prioritise claims for affected people in this order:

people nearing the end of their life (within the last 12 months)
people aged 75 or over
where the infection was not recognised through any interim compensation
children whose parents were both infected and died
by age, oldest first

We will use the information you provide in the ‘register your intent’ service to identify if we need to prioritise your claim.

If you have not done so, please register your intent to claim. This ensures we can contact you and identifies if you meet the prioritisation criteria.

Claims on behalf of deceased affected people

Those acting on behalf of deceased affected people cannot register yet.

Now the third infected blood regulations have come into law, we need to put them in place for our compensation claim service. We will do this as quickly as we can and provide updates on our website, and in our community update newsletters.

After you register

Once you've registered your intent to claim, there's nothing more you need to do for now. You will get a confirmation email and a personal registration number.

When the service is ready for you, we'll contact you to confirm your identity and ask you for more information about your claim. We will then contact you to make your claim. We'll explain how to make your claim and the information you'll need to provide at that time.

You might not be contacted for some time, because we are still building a claim service. We will provide updates about when people will be able to start their claims on our website, and in our community update newsletters.

When we started the first claims for the first group, we began with small numbers of people. This allowed us to learn from each claim and build what we learned into the service. We will do the same for this and every other group too.

Making changes to your registration

Please let IBCA know if you need us to update your information after you have registered your intent to claim. For example if:

there was a mistake in the information you gave when you registered
you want to change information you gave, such as your contact details, or adding a representative
you want your registration to be cancelled altogether

You should also let us know as soon as you can if any of the following happen:

your infection information, or that of someone else named in the registration, changes
you or someone named in the registration have been told they are approaching end of life
someone named in the registration dies

Please call 0141 471 8886 (Mon to Fri, 9am to 4pm) to request a change. We will ask you to provide some details such as your name and date of birth so that we can match your request to your registration.