Before you register
Q: Who can register?
You can register if you are:
- an infected person or their representative
- an affected person or their representative
- acting on behalf of a deceased infected person
Q: How do I know if I'm eligible for compensation?
Infected people: As an infected person, you may be eligible for compensation if you were infected by contaminated blood, blood products or tissue from the NHS. Find out about eligibility for infected people.
Affected people: You may be eligible for compensation if you're the partner, child, parent, sibling or carer of an infected person. Find out about eligibility for affected people.
Estates of deceased infected people: You may be eligible to claim on behalf of someone who has died if they were infected by contaminated blood, blood products or tissue from the NHS. Find out about eligibility for the estates of deceased
Q: I have previously been asked to start my claim with IBCA but have declined. Do I now need to register with IBCA?
No, as you have already been asked to start your claim, we have your details. Should you wish to start your claim at a future date, you can reach out to us and we can get this started for you. You do not need to register again as an infected person.
Q: Do I need to register if I represent the estate of a deceased infected person, registered with a support scheme?
Yes. If you are already registered with a support scheme, you will still need to register. We will then link your registration and support scheme data when we ask you to start your claim.
Q: Do I need to register if I'm claiming on behalf of a deceased affected person?
No. You won't be able to register your intent to claim at this stage. Following recommendations from the additional Infected Blood Inquiry report on compensation, the Government announced it will change the scheme so that claims can be made on behalf of a deceased affected person in some cases. This change needs to be passed in law and then we will update our registration service and processes.
Q: Do I need to register if I'm currently going through the claims process?
You do not need to re-register to continue your current claim. However, you will need to register if you intend to make an affected claim and/or a claim on behalf of a deceased infected person. Your claim manager will be able to answer your questions about this.
Q: Do I need to register if I've already received compensation as an infected person but want to make an affected claim?
Yes. If you intend to make an additional claim as an affected person, you will need to register.
Q: Can I register if I am an overseas resident?
Yes. If you were infected through NHS treatment (including armed forces treatment overseas) or are an affected person, you can register from outside the UK.
Q: Can I register if I've been turned down previously by the infected blood schemes?
Yes, if you think you are eligible for compensation, please register your intent to claim and we will review your eligibility as part of the claim process.
Q: Can I register if I would like to make multiple claims?
You can register your intent to claim as both an infected and affected person on our registration service. However, if you intend to register as an affected person and also claim on behalf of a deceased infected person, you'll need to register each claim separately.
Q: Can my family register as a group?
No. You will not be able to register as a family claim, as we are building the service based on priorities outlined within the IBI recommendations. Find out more about the IBI recommendations.
Q: When do I have to register by?
There is no deadline, as registration will remain open while we are delivering compensation.
Q: What documents will I need to register my intent to make a claim?
Before you start registration you'll need your personal details, like date of birth and your contact details. You will not need to provide any supporting documents, like medical records, to register your intent to claim.
- Infected claims: if you are registering your intent to make an infected claim, you'll need the infection type and any conditions or treatments needed due to the infection.
- Affected claims: If you are registering your intent to make an affected claim, you'll need the infected person's name, date of birth and, if you know it, their IBCA claim number or registration number.
- Deceased infected claims: If you are registering your intent to claim on behalf of the estate of someone who is deceased infected, you'll need the infected person's details, like their name and infection type.
For more information, see documents you might need when making a claim.
Q: How can I estimate what compensation I might be entitled to?
You can use the compensation calculator on our website to find out how much compensation you may be entitled to from the Infected Blood Compensation Scheme. It is not the start of your compensation claim. You or anyone supporting you can use this calculator if you are affected, infected or claiming for an estate.
Q: Once I register, will my claim start?
No, your claim does not start once you register. Registering your intent to claim is the first step in the process. When the service is ready for you, we'll contact you to confirm your identity and ask you for more information about your claim. We will then contact you to make your claim.
Q: What happens if I intend to claim a supplementary award?
IBCA is not processing supplementary claims at this time. If you have told your claim manager about your intent to make a supplementary claim, we will contact you when the service is ready for you.
Q: What safeguards are in place to protect my data and information?
We follow strict data protection rules and only collect what is needed for your registration and claim. Our systems are designed to protect your personal and medical information.
We will use your registration details to match with existing information held by support schemes and healthcare providers. Your data will only be used for contacting you about your claim.
Registration
Q: If I can't answer all the questions or register online, what do I do?
1. Follow our guidance resources: We have several resources to help you with online registration. View all our guidance on registration.
2. Ask someone to register on your behalf: Anyone can register on behalf of an infected or affected person if you have given them permission. This could be a family member, trusted adult, legal representative, carer or someone with power of attorney. Support groups and charities can also help guide you through registration, but you must ensure your own details are submitted accurately. You can also ask someone to provide you with practical assistance through the registration process.
3. Contact our registration support line: If you are still unable to register online or require additional support, please call us on 0141 471 8886 and one of our team members will support you. This line is for registration support only. For all other enquiries, please visit our contact us page. Our team is available Monday to Friday, 9am to 4pm, excluding bank holidays. Please only call us if you can't register online, so we can support those who need additional support.
Q: Can I withdraw my registration?
Yes. If you no longer wish to claim, you can ask us to withdraw your registration at any time. You can do this by calling us on 0141 471 8886.
Q: What if I need to make a change to my registration details?
If your circumstances change, your contact details need updating, or you have made an error when registering, please call us on 0141 471 8886. This line is for registration support only. For all other enquiries, please visit our contact us page.
You will need your registration number to verify your intent to claim. If you do not know your registration number, we will ask you for the following information:
- first name and surname
- date of birth
- address
- email or phone number
Our team will update your registration details for you. Our team is available Monday to Friday, 9am to 4pm, excluding bank holidays.
Q: My relative had registered their intent to claim but has died. What happens now?
If your relative has registered their intent to claim but has sadly died, please call us on 0141 471 8886 and a team member will guide you through the next steps. When the time feels right for you, you can register your intent to claim on behalf of a deceased infected person.
Our team is available Monday to Friday, 9am to 4pm, excluding bank holidays.
Next steps
Q: I've registered on your website, what happens next?
Once you've registered your intent to claim, there's nothing more you need to do for now. You will get a confirmation email and a personal registration number.
When the service is ready for you, we'll contact you to confirm your identity and ask you for more information about your claim. We will then contact you to make your claim. We'll explain how to make your claim and the information you'll need to provide at that time.
You might not be contacted for some time, because we are still building a claim service. We will provide updates about when people will be able to start their claims on our website, and in our community update newsletters.
When we started the first claims for the first group, we began with small numbers of people. This allowed us to learn from each claim and build what we learned into the service. We will do the same for this and every other group too.
Q: When can I start my claim?
We expect that the first claims for the next group - those who are living with infection and not registered with a support scheme - will start in October. We have started designing the claim service for this group, working with people who will use it to understand their needs.
You may remember that when we started the first claims for the first group, we began with small numbers of people, allowing us to learn from each claim and build these learnings into the service before expanding further. We will do the same for this and every other group too.
We will also start the first claims for deceased infected people, and affected people, by December 2025. We will share timelines for supplementary claims when regulations are confirmed.
Q: How are you prioritising claims?
We are following recommendations outlined in the Infected Blood Inquiry report, which was published in July 2025. Find out more about the IBI recommendations.
Q: I'm at the end of life. Will I be prioritised?
Yes, when we open up the service to your group you will be prioritised if you told us, during registration, that you are sadly nearing the end of life.
This means you've been told by a doctor or medical professional that you might have 12 months or less to live. This could be due to any medical condition or illness. It does not need to be caused directly by an infection from contaminated blood.
Unfortunately, we can only prioritise you when we have opened the service to your group.
Q: How will you prevent fraudulent claims?
IBCA has fraud prevention measures in place and will regularly update community members on fraud risks. We have strong but proportionate safeguards to manage this risk and always check the identity of a person when they start their claim with us.
Q: I've registered my intent to claim for compensation on your website, can I access legal support?
We offer legal support once you begin your claim, but not at the point of registration.
Once you begin your claim, your claims manager will be able to explain what legal support is available to you.
Q: Will the registration service change?
This first version of a registration service may require further updates based on user feedback. We also intend to revisit how it will work once we have built a fully digital claim service that is open to everyone. If the service changes in a way that affects you, we will contact you.