Contacting IBCA

General enquiries

You can contact the Infected Blood Compensation Authority (IBCA) in the following ways.

Phone: 0141 726 2397
(Monday to Friday 9am to 4pm, excluding bank holidays)

Email: ibcaenquiries@ibca.org.uk
(This email is for general enquiries only. Do not include personal information.)

Changes to registration information

There is a specific number to call if you have registered your intent to claim and need us to change or remove information.

Phone: 0141 471 8886
(Monday to Friday, 9am to 4pm, excluding bank holidays)

Ask for, delete or change information

Ask us for information about yourself or someone else. If we cannot give you the information you need, we'll tell you who can.

You can also ask us to delete, update or correct information held about you.

Email us at ibca.datagov@ibca.org.uk.

Concerns about fraud

We have ways of preventing, detecting and addressing fraudulent activity so we can ensure compensation reaches only the people who are eligible.

Contact us if you’re concerned about a message or phone call and want to check if it’s from us, or you have a general fraud query: fraud@ibca.org.uk.

If you've been a victim to fraud or cyber crime, report via the Action Fraud website or by calling 0300 123 2040. In Scotland, contact the police by calling 101. You should also report it to your bank immediately.

If you would like to know more about IBCA and the compensation scheme, you can sign up to get updates.

You can also read previous community updates on GOV.UK.

Information about IBCA

Find out about IBCA, including our leadership and board minutes.

You can also:

To make a freedom of information (FOI) request you can email ibca.datagov@ibca.org.uk

Make a complaint

How to complain about the service you get from the Infected Blood Compensation Authority: Make a complaint.

Media enquiries

For media enquiries only, contact ibca-media@ibca.org.uk

Read our previous news and press releases.