Making a claim
Your claim will start once we have confirmed your identity and gathered other information to confirm that your claim can move forward. See preparing to make a claim to find out more about that stage of the process.
When you start your claim you will have a dedicated claim manager who will help you through the process. They will:
- listen to what you have to say
- help collect any documents you need
- explain what compensation you can get based on your situation
- explain the types of help and support you can get to make your claim
- answer your questions so you'll always know what to expect next
If you're part of an existing support scheme or claiming on behalf of someone who was, we'll use the information we already have to make things quicker for you.
How the claim process works
Please register your intent to claim now so we know how to contact you when it is time to prepare for your claim.
When the service is ready for you, we'll contact you about preparing to make a claim.
We'll also need other information depending on the claim you're making.
We'll tell you more about that in a personalised letter or email you will receive when you have registered your intent to claim.
You will need to confirm your identity, and will need documents such as your passport to do this. You will be able to do this online with GOV.UK One Login, or another way if you cannot use the online service.
If your claim cannot move forward
Sometimes a claim cannot move to the next stage because it does not meet the conditions for compensation.
If this happens, your claim manager will:
- explain clearly why it cannot move forward
- tell you about other options or support that may help you
- give you time to ask questions
- discuss what happens next
A claim manager will also tell you about the legal, financial and emotional support available if your claim cannot move forward.
IBCA has an approved selection of independent legal companies to offer free legal support. They all have previous experience of supporting the infected blood community and fully understand the compensation scheme's regulations.
Your rights
You will not have to pay income tax, capital gains tax or inheritance tax on your compensation money. It will not affect any means-tested benefits you receive.
Accepting compensation does not stop you making a claim through the court. However, we would expect compensation awarded by IBCA to be deducted from any compensation awarded through the courts.
IBCA has an approved selection of independent legal companies to offer free legal support. They all have previous experience of supporting the infected blood community and fully understand the compensation scheme's regulations.