Trust in IBCA
Trustworthiness
Trust in IBCA has risen since June 2025, with over half (55%) now considering IBCA to be trustworthy, compared to 34% who said the same in June 2025.
Increases in trust may be driven by changes in the profile of those responding to the survey over time, with more now reporting that they have completed their claim and received compensation, a group more likely to hold positive views of IBCA in general.
To what extent, if at all, do you consider the Infected Blood Compensation Authority to be trustworthy or untrustworthy?| June 2025 | December 2025 | |
|---|---|---|
| Very trustworthy | 12% | 24% |
| Fairly trustworthy | 22% | 30% |
| Neither | 25% | 23% |
| Fairly untrustworthy | 17% | 5% |
| Very untrustworthy | 14% | 7% |
| Don't know | 10% | 10% |
| % Net: Trust | 34% | 55% |
| % Net: Distrust | 31% | 12% |
This table compares trustworthiness ratings of IBCA between June 2025 and December 2025. In December 2025: 24% very trustworthy, 30% fairly trustworthy, 23% neither, 5% fairly untrustworthy, 7% very untrustworthy, 10% do not know, with a net trust of 55% and net distrust of 12%.
To what extent, if at all, do you consider the ... to be trustworthy or untrustworthy?| IBCA (June 2025) | IBCA (December 2025) | The NHS (December 2025) | The Department of Health and Social Care (December 2025) | The UK Government (December 2025) | |
|---|---|---|---|---|---|
| Very trustworthy | 12% | 24% | 11% | 4% | 4% |
| Fairly trustworthy | 22% | 30% | 33% | 21% | 15% |
| Neither | 25% | 23% | 19% | 23% | 18% |
| Fairly untrustworthy | 17% | 5% | 13% | 15% | 22% |
| Very untrustworthy | 14% | 7% | 16% | 18% | 36% |
| Don't know | 10% | 10% | 4% | 16% | 3% |
| % Net: Trust | 34% | 55% | 44% | 25% | 18% |
| % Net: Distrust | 31% | 12% | 37% | 33% | 59% |
This table compares trustworthiness ratings across organisations. In December 2025, IBCA has a net trust of 55% and net distrust of 12%, compared to the NHS (44% trust, 37% distrust), DHSC (25% trust, 33% distrust), and the UK Government (18% trust, 59% distrust).
Ability to fulfil its aims
Belief that IBCA will fulfil its aims has also risen. This may be linked to increased trust. Half (54%) now think IBCA will fulfil its aim to deliver compensation to each and everyone entitled to it, without exception, compared to 37% who said the same in June 2025.
While, similar to trust, increases may in part be explained by changes in sample profile since June 2025, changes across key groups suggest other factors are also having an influence.
And to what extent do you agree or disagree with the following statement: The Infected Blood Compensation Scheme will bring compensation to each and every one who is entitled to it, without exception.| June 2025 | December 2025 | |
|---|---|---|
| Strongly agree | 12% | 19% |
| Tend to agree | 25% | 35% |
| Neither | 19% | 18% |
| Tend to disagree | 20% | 10% |
| Strongly disagree | 16% | 9% |
| Don't know / Prefer not to say | 9% | 8% |
| % Net: Agree | 37% | 54% |
| % Net: Disagree | 35% | 19% |
This table compares agreement that IBCA will fulfil its aims between June 2025 and December 2025. In December 2025: 19% strongly agree, 35% tend to agree, 18% neither, 10% tend to disagree, 9% strongly disagree, 8% do not know, with a net agree of 54% and net disagree of 19%.
You mentioned that you agree (strongly / tend to) that the Infected Blood Compensation Scheme will bring compensation to each and every one who is entitled to it, without exception. Why do you say that?| Reason | Percentage |
|---|---|
| Process | 37% |
| Justice for those impacted | 27% |
| Perceptions of IBCA | 18% |
| Communication | 5% |
This table shows the reasons people agree IBCA will fulfil its aims: 37% process, 27% justice for those impacted, 18% perceptions of IBCA, and 5% communication.
Reasons that people agree IBCA will fulfil its aims
Comments from respondents included:
- "They've almost completed paying out compensation to those living infected, as promised."
- "I think the scope of this has been massive. Clear guidance has been given throughout set up with regular updates, identifying all relevant groups. Significant compensation already paid."
- "From all the information I have received from IBCA I am confident that the compensation will be paid to each and every individual who applied".
- "From the information I have, I truly believe that those eligible for compensation will receive it. I am frustrated with the time it is taking for me as an affected victim not yet been invited to start my claim. However I am delighted to say that my family member has been awarded his compensation and for that I am very thankful".
However, of those who agree IBCA will fulfil its aims, 33% of them shared negative mentions of IBCA in their feedback. These comments included:
- "Because of the time it has taken to implement the program. I understand the difficulties in making all who should be compensated, happy with the offered sum. I worry about the involvement of solicitors. The government does not inspire trust in me that the arrangements will be respected."
- "I don't completely trust anything to do with the blood scandal anymore. I believe if they can find a way to not pay everyone or get out of paying people everything they are owed they will."
Trust in IBCA's ability to deliver compensation has risen across aspects. However, changes in the sample profile may have caused this to some extent. Concerns remain about IBCA's speed of delivery and its independence from government.
Please rate your level of trust, if any, in the Infected Blood Compensation Authority to deliver the Infected Blood Compensation Scheme in the following ways?(1 = do not trust at all and 10 = completely trust)
| Do not trust at all (1) | Distrust (2-3) | Trust (8-9) | Completely trust (10) | Average score (June 2025) | Average score (December 2025) | |
|---|---|---|---|---|---|---|
| In a way that is free from stigma | 6% | 4% | 25% | 22% | 5.8 | 7.1 |
| Respectfully | 7% | 4% | 26% | 23% | 5.5 | 7.1 |
| Safely | 5% | 5% | 26% | 18% | 5.5 | 6.9 |
| Compassionately | 8% | 7% | 24% | 19% | 5.1 | 6.7 |
| Fairly | 10% | 9% | 21% | 12% | 4.3 | 6.0 |
| Transparently | 11% | 10% | 21% | 15% | 4.7 | 6.0 |
| Accessibly | 6% | 8% | 25% | 13% | 4.7 | 6.4 |
| Effectively | 10% | 11% | 20% | 11% | 3.9 | 5.9 |
| Independent of the government | 18% | 13% | 12% | 11% | 3.5 | 5.1 |
| Efficiently | 13% | 14% | 17% | 12% | 3.5 | 5.5 |
| Quickly | 22% | 17% | 14% | 8% | 2.6 | 4.6 |
This table shows trust ratings for IBCA delivering the Infected Blood Compensation Scheme across different aspects, with average scores comparing June 2025 and December 2025. The highest rated aspects in December 2025 are free from stigma and respectfully (7.1), while the lowest is quickly (4.6).