Key findings

Familiarity with IBCA and understanding of its role remains high among community members.

Among community members, almost all (97%) of those surveyed said they had heard of IBCA, with seven in ten (68%) of those surveyed saying they know at least a fair bit about IBCA.

Similarly, a high proportion of those surveyed (81%) said that they understand the role of IBCA at least fairly well.

Perceptions around trustworthiness of IBCA have increased.

Over half (55%) of community members see IBCA as trustworthy, an increase from a third (34%) in the previous survey.

Increases in trust may relate to changes in the profile of those responding to the survey over time. However, signs of change elsewhere in the survey indicate that there are factors outside of this that explain the rise, including IBCA activity.

There remain concerns about the ability of IBCA to deliver the Infected Blood Compensation Scheme quickly or independently.

A minority of people trust IBCA to deliver the Infected Blood Compensation Scheme quickly or independently from the government – 21% and 24%, respectively. While these represent increases since June 2025, these are not universal and are likely explained by changes in the profile of those responding to the survey over time.

Official IBCA communication channels are a trusted source of information on the scheme.

IBCA's website is more trusted than any other source asked about, with three quarters (72%) saying they trust it as a source of information on the scheme.

Awareness of the registration service and compensation calculator is high, and perceptions are broadly positive.

Nearly all (97%) community members are aware of the registration service, with three quarters (77%) finding the process easy. Most have heard of (87%) and used (83%) the compensation calculator, with a majority (78%) finding it useful.