Knowledge and trust of the Infected Blood Compensation Scheme
A strong sense of understanding
Knowledge of the compensation scheme broadly mirrors knowledge of IBCA overall, suggesting that those who are aware of IBCA are likely to be aware of the compensation scheme itself.
However, similar to understanding of IBCA, a quarter (25%) feel they know just a little/almost nothing about the Infected Blood Compensation Scheme.
Before this survey, how much, if anything, did you know about the Infected Blood Compensation Authority?| June 2025 | December 2025 | |
|---|---|---|
| A lot | 35% | 30% |
| A fair amount | 43% | 43% |
| Just a little | 15% | 18% |
| Heard of it | 4% | 7% |
| Never heard of it | 2% | 1% |
| % Net: Heard of | 98% | 99% |
This table compares awareness of the Infected Blood Compensation Scheme between June 2025 and December 2025. In December 2025: 30% know a lot, 43% know a fair amount, 18% just a little, 7% heard of it, 1% never heard of it, and 99% have heard of it.
Which of the below describes your journey with IBCA so far?| I have started my claim with IBCA and received compensation | 20% |
| I have started my claim but not yet received compensation | 7% |
| I have registered to start my claim but my claim has not yet been started | 68% |
| I have not registered my intent to claim | 2% |
| % Net: Intent to claim | 75% |
This table shows the claim journey of respondents: 20% have started their claim and received compensation, 7% have started their claim but not yet received compensation, 68% have registered but their claim has not yet started, 2% have not registered, and 75% have intent to claim.
Understanding how to register for information about the compensation scheme, and who is eligible for compensation remains high.
Most understand where to go to register for information about the compensation scheme and who is eligible for compensation through it.
Levels of understanding regarding registering for information has slightly increased compared to the last survey, with around four fifths (81% compared to 71%) feeling they understand it very / fairly well.
How well, if at all, do you feel you understand each of the following aspects of the Infected Blood Compensation Scheme?
Who is eligible for compensation through the scheme
| June 2025 | December 2025 | |
|---|---|---|
| Very | 30% | 34% |
| Fairly | 49% | 48% |
| Not very | 15% | 13% |
| Not at all | 5% | 3% |
| Don't know / Prefer not to say | 1% | 2% |
| % Net: Understand | 79% | 82% |
This table compares understanding of who is eligible for compensation between June 2025 and December 2025. In December 2025: 34% understand very well, 48% fairly well, 13% not very well, 3% not at all, 2% do not know, and 82% understand overall.
Where to go to register for information about the scheme
| June 2025 | December 2025 | |
|---|---|---|
| Very | 29% | 36% |
| Fairly | 43% | 46% |
| Not very | 18% | 13% |
| Not at all | 8% | 3% |
| Don't know / Prefer not to say | 2% | 2% |
| % Net: Understand | 71% | 81% |
This table compares understanding of where to go to register for information about the scheme between June 2025 and December 2025. In December 2025: 36% understand very well, 46% fairly well, 13% not very well, 3% not at all, 2% do not know, and 81% understand overall.
Concerns regarding fraud
Concerns remain within the community about the potential for fraud, but more are concerned about those who are eligible being victims of fraud.
Community members continue to express concerns about fraud occurring within the compensation scheme, especially surrounding those eligible being victims of fraud. There were no significant differences compared to the previous survey.
To what extent, if at all, are you concerned about each of the following?
Those eligible for compensation being victims of fraud
| June 2025 | December 2025 | |
|---|---|---|
| Very | 36% | 34% |
| Fairly | 37% | 37% |
| Not very | 16% | 17% |
| Not at all | 3% | 4% |
| Don't know / Prefer not to say | 8% | 8% |
| % Net: Concerned | 72% | 71% |
| % Net: Not concerned | 19% | 20% |
This table compares concern about those eligible for compensation being victims of fraud between June 2025 and December 2025. In December 2025: 34% very concerned, 37% fairly concerned, 17% not very concerned, 4% not at all concerned, 8% do not know, with 71% net concerned and 20% net not concerned.
People applying for compensation who are not eligible
| June 2025 | December 2025 | |
|---|---|---|
| Very | 32% | 28% |
| Fairly | 28% | 29% |
| Not very | 21% | 23% |
| Not at all | 9% | 8% |
| Don't know / Prefer not to say | 10% | 13% |
| % Net: Concerned | 54% | 57% |
| % Net: Not concerned | 36% | 31% |
This table compares concern about people applying for compensation who are not eligible between June 2025 and December 2025. In December 2025: 28% very concerned, 29% fairly concerned, 23% not very concerned, 8% not at all concerned, 13% do not know, with 57% net concerned and 31% net not concerned.