Awareness and perceptions of the registration service
Nearly all community members are aware of the registration process and found the process easy
Nearly nine in ten (88%) definitely think they have heard about the registration process, while another 8% (bringing it to 97% in total) say that they are aware of the service. Of those who have heard of the registration service, most had first heard about it through IBCA community update emails or the IBCA website.
Of those who are eligible and have registered their intent to claim, 77% found the process easy, while only 9% found the process difficult.
People who think they might be eligible for compensation through the Infected Blood Compensation Scheme can now register their intent to make a claim on IBCA's website. Had you heard of this service before today?| Yes, definitely heard | 88% |
| Yes, I think so | 8% |
| No, I haven't | 2% |
| % Net: Heard of | 97% |
This table shows awareness of the registration service. 88% definitely heard of it, 8% think so, 2% have not heard of it, and 97% have heard of it in total.
How did you first hear about the registration service?| Through IBCA's community update emails | 54% |
| The IBCA website | 42% |
| IBCA's social media | 15% |
| Family or friends | 14% |
| Other social media | 8% |
| Online forums or communities | 8% |
| Another government website | 5% |
| Community groups | 4% |
| NHS websites | 3% |
| Legal services | 2% |
| My GP or another healthcare professional | 2% |
| Newspapers, magazines (including websites) | 2% |
This table shows how respondents first heard about the registration service. The most common sources are IBCA's community update emails (54%) and the IBCA website (42%).
How easy or difficult did you find the process of registering your intention to claim compensation through IBCA?| Very easy | 43% |
| Fairly easy | 34% |
| Neither easy nor difficult | 10% |
| Fairly difficult | 7% |
| Very difficult | 2% |
| Don't know | 2% |
| % Net: Easy | 77% |
This table shows how easy or difficult respondents found the process of registering their intention to claim compensation through IBCA. 43% found it very easy, 34% fairly easy, 10% neither, 7% fairly difficult, 2% very difficult, 2% do not know, and 77% found it easy overall.