Key findings
Trust in IBCA has stabilised following the significant improvements seen in December 2025
Just over half (51%) consider IBCA trustworthy, compared to 34% in May 2025. While trust has levelled off since December 2025 (55%), IBCA continues to be more trusted than the UK Government, NHS and DHSC.
Awareness of IBCA and understanding of its role continues to strengthen
Awareness of IBCA and the compensation scheme remain near universal, while understanding of IBCA’s role, scheme eligibility criteria and where to access information have continued to improve.
Official IBCA communications are continuing to reach community members
Most respondents (85%) had recently seen information about the compensation scheme from IBCA, primarily through email communications.
The IBCA website and community newsletters are the most commonly used and trusted sources of information, with three in five (59%) identifying the website as their most trusted source.
Awareness and use of IBCA support tools are high, with broadly positive experiences
Almost all are aware of the registration service (96%), and three-quarters (74%) of those registered said they found the process easy.
Awareness of the compensation calculator is also high (89%), with 84% having used it and 76% of users finding it useful.
Delays in the processing of claims represent the key challenge to maintaining confidence
Concerns about the speed of compensation delivery continue to feature prominently throughout the survey, with demand for information on timelines remaining high and trust in IBCA’s ability to deliver compensation showing signs of weakening.