Awareness of IBCA and understanding of its role
Familiarity with IBCA
Among community members, familiarity with IBCA is high. Nearly three quarters (73%) know at least a fair amount about it, with one in three (31%) saying they know a lot.
Those who know a lot or fair amount about IBCA are more likely to have started their claim with IBCA and received compensation (84% compared to 73%).
| December 2025 | August 2026 | |
| A lot | 29% | 31% |
| A fair amount | 39% | 42% |
| A little | 18% | 15% |
| Heard about | 11% | 6% |
| Never heard of | 2% | 5% |
| % Net: Heard of IBCA | 97% | 94% |
Understanding of IBCA
The majority of the community say they understand IBCA’s role well (87%).
Four in ten (39%) feel they understand IBCA’s role very well, and just under half (48%) feel they understand it fairly well.
Only one in seven (13%) do not feel they understand the role of IBCA.
Those less familiar with IBCA are, expectedly, less likely to understand its role (31% of those who knew just a little/ almost nothing about IBCA did not understand the role of IBCA very well or at all).
More broadly, understanding of IBCA’s role has trended up over time, with the community more familiar now than in May 2025.
| December 2025 | August 2026 | |
| Very well | 35% | 39% |
| Fairly well | 48% | 48% |
| Not very well | 12% | 11% |
| Not at all well | 4% | 2% |
| % Net: Understood the role of IBCA | 83% | 87% |