Awareness and perceptions of the registration service
Nearly nine in ten (87%) say they have definitely heard of the registration process.
People who think they might be eligible for compensation through the Infected Blood Compensation Scheme can now register their intent to make a claim on IBCA’s website. Had you heard of this service before today?
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Yes, definitely heard
|
87%
|
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Yes, I think so
|
8%
|
|
No, I haven’t
|
2%
|
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% Net: Heard of
|
96%
|
How did you first hear about the registration service?
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Through IBCA’s community update emails
|
48%
|
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The IBCA website
|
36%
|
|
Family or friends
|
18%
|
|
IBCA’s social media
|
12%
|
|
Online forums or communities
|
11%
|
|
Other social media
|
8%
|
|
Another government website
|
6%
|
|
My GP or another healthcare professional
|
5%
|
|
Community groups
|
4%
|
|
Legal services
|
3%
|
|
Newspapers, magazines (including websites)
|
2%
|
|
NHS websites
|
1%
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How easy or difficult did you find the process of registering your intention to claim compensation through IBCA?
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Very easy
|
37%
|
|
Fairly easy
|
37%
|
|
Neither easy nor difficult
|
13%
|
|
Fairly difficult
|
5%
|
|
Very difficult
|
3%
|
|
Don't know
|
4%
|
|
% Net: Easy
|
74%
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When did you register your intention to claim compensation with IBCA?
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When the registration service first launched (October 2025)
|
74%
|
|
More than six months ago but not at launch
|
15%
|
|
Between three and six months ago
|
5%
|
|
In the last three months
|
2%
|
|
Don’t know / Prefer not to say
|
5%
|
Most expected to wait less than a year for their claims to start
When you registered your intent to claim, how long did you expect to wait for your claim to start?
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Less than three months
|
16%
|
|
Less than six months but more than three months
|
24%
|
|
Less than a year but more than six months
|
27%
|
|
Between one year and two years
|
14%
|
|
More than two years
|
4%
|
|
Don’t know / Prefer not to say
|
15%
|