Trust in IBCA
Still making their mind up
While a third (29%) think IBCA is trustworthy (either very or fairly trustworthy), nearly two thirds (62%) didn't express an opinion (either choosing neither trustworthy or untrustworthy or saying they don't know).
To what extent, if at all, do you consider the Infected Blood Compensation Authority to be trustworthy or untrustworthy?
By date: April vs December
|
|
April 2025
|
December 2025
|
|
Very trustworthy
|
6%
|
6%
|
|
Fairly trustworthy
|
23%
|
23%
|
|
Neither
|
26%
|
24%
|
|
Fairly untrustworthy
|
6%
|
6%
|
|
Very untrustworthy
|
2%
|
3%
|
|
Don't know
|
37%
|
38%
|
|
% Net: Trust
|
29%
|
29%
|
|
% Net: Distrust
|
8%
|
9%
|
By awareness and understanding: December
|
|
Trustworthy (very or fairly)
|
Neither
|
Untrustworthy (very or fairly)
|
Don't know
|
|
All respondents
|
29%
|
24%
|
9%
|
38%
|
|
Those who know a lot or a fair amount about IBCA
|
62%
|
22%
|
13%
|
4%
|
|
Those who have heard of IBCA
|
38%
|
28%
|
12%
|
22%
|
|
Those who understand IBCA's role very or fairly well
|
57%
|
21%
|
14%
|
8%
|
|
Those who understand IBCA's role not very well or not at all
|
28%
|
32%
|
11%
|
28%
|
To what extent, if at all, do you consider … to be trustworthy or untrustworthy?
|
|
IBCA (April 2025)
|
IBCA (December 2025)
|
The NHS (December 2025)
|
The Department of Health and Social Care (December 2025)
|
The UK government (December 2025)
|
|
Very trustworthy
|
6%
|
6%
|
24%
|
8%
|
6%
|
|
Fairly trustworthy
|
23%
|
23%
|
44%
|
37%
|
19%
|
|
Neither
|
26%
|
24%
|
16%
|
26%
|
21%
|
|
Fairly untrustworthy
|
6%
|
6%
|
9%
|
15%
|
7%
|
|
Very untrustworthy
|
2%
|
3%
|
4%
|
7%
|
27%
|
|
Don't know
|
37%
|
38%
|
2%
|
6%
|
2%
|
|
% Net: Trust
|
29%
|
29%
|
68%
|
45%
|
25%
|
|
% Net: Distrust
|
8%
|
9%
|
13%
|
22%
|
51%
|
To what extent do you agree or disagree with “The Infected Blood Compensation Scheme will bring compensation to each and every one who is entitled to it, without exception”?
|
|
April 2025
|
December 2025
|
|
Strongly agree
|
8%
|
8%
|
|
Tend to agree
|
24%
|
27%
|
|
Neither
|
24%
|
23%
|
|
Tend to disagree
|
16%
|
16%
|
|
Strongly disagree
|
3%
|
3%
|
|
Don't know
|
24%
|
23%
|
|
% Net: Agree
|
33%
|
34%
|
Responses were very similar to the previous survey, with just under half not expressing an opinion on IBCA being able to fulfil its aim – 23% say they don't know and 23% neither agree nor disagree. More than a third (34%) agree that IBCA will fulfil its aims, however, almost one in five (19%) disagree.
To what extent do you agree or disagree with “The Infected Blood Compensation Scheme will bring compensation to each and every one who is entitled to it, without exception?”
|
|
Agree (strong or tend to)
|
Neither
|
Disagree (strongly or tend to)
|
Don't know
|
|
All
|
34%
|
23%
|
19%
|
23%
|
|
Know a lot or a fair amount about the Infected Blood Scandal
|
43%
|
23%
|
26%
|
8%
|
|
Heard of the Infected Blood Scandal
|
37%
|
23%
|
21%
|
18%
|
|
Know a lot or a fair amount about IBCA
|
61%
|
18%
|
17%
|
5%
|
|
Heard of IBCA
|
41%
|
25%
|
21%
|
12%
|
|
Understand IBCA's role very or fairly well
|
55%
|
20%
|
21%
|
4%
|
|
Do not understand IBCA's role very or at all well
|
34%
|
29%
|
23%
|
15%
|
|
IBCA is trustworthy
|
62%
|
19%
|
11%
|
8%
|
|
IBCA is untrustworthy
|
30%
|
18%
|
44%
|
7%
|
You mentioned that you agree (strongly / tend to) that the Infected Blood Compensation Scheme will bring compensation to each and every one who is entitled to it, without exception. Why do you say that?
|
Reason
|
|
|
Accountability
|
31%
|
|
Responsibility to victims
|
29%
|
|
Concerns about delivering compensation
|
6%
|
|
Delays
|
6%
|
|
Other mentions
|
5%
|
Comments from respondents included:
- “The details are already well known by the NHS and hopefully, they will take accountability to ensure each person affected gets compensated.”
- “It is an official body so would hope that it would be honest and transparent and do what it was set up to do.”
- “The system is designed to be fair and ensure eligible people are compensated.”
- “They have a moral duty and responsibility to deliver this for all victims.”
- “I feel like no matter what, someone will be missed as it is just human error and to say ‘without exception’ is building it up to be bigger than what the authority is capable of.”
- “I feel like they will say people aren't eligible, or will require proof which cannot be given. Also, some people have already died.”
- “I've read too much about the lack of progress and proper background work taking too long.”
- “I don't know the extent of the number of victims, but I feel like these sorts of compensation efforts either don't reach all the victims or it takes a long amount of time.”
- “I think a lot of people affected won't know about the scheme or how to apply.”
- “Don't trust government administrative capability to get to everyone.”
You mentioned that you disagree (strongly / tend to) that the Infected Blood Compensation Scheme will bring compensation to each and every one who is entitled to it, without exception. Why do you say that?
|
Reason
|
|
|
|
How compensation is delivered
|
51%
|
|
|
Distrust in IBCA / Government
|
26%
|
|
|
Difficulties in reaching victims
|
14%
|
|
|
Other
|
6%
|
|
Comments from respondents included:
- “Their track record so far of delivery is unimpressive.”
- “It seems to me that they are dragging their collective feet again, the longer they wait the more people die, so less to pay out, this scandal should be done and dusted years ago.”
- “Government will always try to wangle out of paying people anyway they can, regardless of how much pain or stress they cause.”
- “It's highly unlikely that the Blood Compensation Authority will compensate everyone. As an example, the Post Office workers have been waiting years for compensation and this does not look as though it will happen.”
- “This country does not seem to be very good at managing these type of schemes, such as the Post Office compensation.”
- “People will be missed as they are unaware that they could claim. People have died due to the lengthy process.”
- “A lot of people still carry a stigma and won't come forward. I feel that a lot is hidden.”
- “I think that any such public body (or any body, for that matter) invariably fails to deliver upon its promises completely, whether that is due to an administrative error, misalignment of goals and capacity, or failure of those eligible to identify themselves.”
- “I feel there may be some controversy or differing of opinion as to who should be entitled to compensation. I also feel that compensation payments are never rolled out as smoothly as expected or desired.”
You mentioned that you neither agree nor disagree that the Infected Blood Compensation Scheme will bring compensation to each and every one who is entitled to it, without exception. Why do you say that?
|
Reason
|
|
|
Lack of information
|
17%
|
|
Difficulty locating victims
|
12%
|
|
Delayed process
|
5%
|
|
Lack of trust
|
5%
|
Comments from respondents included:
- “I don't know enough about the authority to be able to expect it to achieve its goals. I've never heard of it before today.”
- “I don't know enough about this topic to have an informed opinion.”
- “I'm hopeful they will but there's always an excuse with these people not to pay out.”
- “It is hard to predict, and I've heard lately that some victims of the Post Office scandal are still awaiting their compensation.”
- “There are always losers in compensation, it's not always fair.”
Please rate your level of trust, if any, in the Infected Blood Compensation Authority to deliver the Infected Blood Compensation Scheme in the following ways? (1 = do not trust at all and 10 = completely trust)
|
|
Trust (8 - 10)
|
Distrust (1 - 3)
|
|
Respectfully
|
20%
|
9%
|
|
Safely
|
20%
|
9%
|
|
Compassionately
|
18%
|
11%
|
|
Fairly
|
17%
|
10%
|
|
In a way that is free from stigma
|
18%
|
10%
|
|
Effectively
|
13%
|
13%
|
|
Transparently
|
15%
|
15%
|
|
Accessibly
|
15%
|
10%
|
|
Efficiently
|
12%
|
15%
|
|
Independently of government
|
14%
|
17%
|
|
Quickly
|
10%
|
24%
|