Trust in IBCA

Still making their mind up

Most of our respondents (63%) were undecided on how trustworthy IBCA is. However, only a small portion (7%) see IBCA as untrustworthy - much lower than comparable organisations like the NHS, the Department of Health and Social Care, and the UK government.

Similarly, just less than half (48%) are undecided on whether IBCA will fulfil its aims or not, but of those who offered an opinion, more thought that IBCA would fulfil its aims than would not (33% compared to 19%).

This table shows respondents' views on IBCA's trustworthiness: 6% consider it very trustworthy, 23% fairly trustworthy, 26% neither, 6% fairly untrustworthy, 2% very untrustworthy, and 37% don't know.

While just less than a third (29%) think IBCA is trustworthy (either very or fairly trustworthy), nearly two thirds (63%) didn't express an opinion (either saying they don't know, or choosing neither trustworthy or untrustworthy).

This table shows IBCA trustworthiness levels by different respondent groups. All respondents: 29% trustworthy, 26% neither, 7% untrustworthy, 37% don't know. Those who know a lot or fair amount about IBCA: 53% trustworthy, 31% neither, 12% untrustworthy, 3% don't know. Those who have heard of IBCA: 40% trustworthy, 32% neither, 11% untrustworthy, 17% don't know. Those who understand IBCA's role very or fairly well: 60% trustworthy, 22% neither, 10% untrustworthy, 8% don't know. Those who understand IBCA's role not very well or not at all: 31% trustworthy, 37% neither, 11% untrustworthy, 20% don't know.

This table compares trustworthiness ratings across four organizations. IBCA: 6% very trustworthy, 23% fairly trustworthy, 26% neither, 6% fairly untrustworthy, 2% very untrustworthy, 37% don't know. The NHS: 20% very trustworthy, 46% fairly trustworthy, 18% neither, 10% fairly untrustworthy, 3% very untrustworthy, 3% don't know. The Department of Health and Social Care: 9% very trustworthy, 35% fairly trustworthy, 27% neither, 14% fairly untrustworthy, 6% very untrustworthy, 8% don't know. The UK government: 6% very trustworthy, 16% fairly trustworthy, 22% neither, 25% fairly untrustworthy, 26% very untrustworthy, 3% don't know.

This table shows agreement levels with the statement "The Infected Blood Compensation Scheme will bring compensation to each and every one who is entitled to it, without exception": 8% strongly agree, 24% tend to agree, 24% neither agree nor disagree, 16% tend to disagree, 3% strongly disagree, and 24% don't know.

More than a third (33%) of respondents agreed that IBCA will fulfil its aims, while almost one in five (19%) disagreed.

This table shows agreement with IBCA fulfilling its aims across different respondent groups. All respondents: 33% agree, 24% neither, 19% disagree, 24% don't know. Those who know a lot or fair amount about the scandal: 39% agree, 24% neither, 29% disagree, 8% don't know. Those who heard of the scandal: 35% agree, 25% neither, 22% disagree, 18% don't know. Those who know a lot or fair amount about IBCA: 47% agree, 22% neither, 27% disagree, 4% don't know. Those who heard of IBCA: 39% agree, 27% neither, 23% disagree, 12% don't know. Those who understand IBCA's role very or fairly well: 54% agree, 21% neither, 19% disagree, 5% don't know. Those who understand IBCA's role not very or not at all well: 32% agree, 29% neither, 26% disagree, 13% don't know. Those who trust IBCA: 58% agree, 21% neither, 15% disagree, 6% don't know. Those who distrust IBCA: 21% agree, 29% neither, 48% disagree, 3% don't know.

This table shows reasons why respondents agree that the Infected Blood Compensation Scheme will bring compensation to everyone entitled: 37% mentioned justice for those impacted, 19% discussed the process, 10% referenced perceptions of IBCA, 5% mentioned delays, and 6% gave other mentions.

Comments from respondents included:

• "Because they want to fix the wrongs and make them right"
• "If they are who they claim to be morally, then they should bring compensation to those who are entitled to it"
• "I believe in the transparency of the scheme"
• "Trust the committee and hearings/decisions will be accountable through news media, social media"
• "I just think they would try to do right this time"
• "I trust the authorities in charge to compensate fairly to all people affected"
• "I believe that since it is their priority"
• "Although everyone that is entitled to it deserves to receive compensation, you can't always be 100% sure that the government will give it to you when they say they will. It could be delayed for months or not be given at all."
• "There will be protests if the victims are not properly compensated"
• "I feel like people will be missed as it will be rolled out slowly"

This table shows reasons why respondents disagree that the Infected Blood Compensation Scheme will bring compensation to everyone entitled: 39% mentioned a flawed process, 23% discussed delayed process, 16% referenced evading responsibility, 8% mentioned complicated process, and 14% expressed lack of trust.

Comments from respondents included:

• "I think some will not be allowed due to insufficient evidence, even if they ought to have it."
• "It's unlikely that everyone affected has been identified or knows they are entitled to compensation."
• "I've heard on tv that people are still waiting after all this time"
• "Because the UK Government has spent decades deliberately delaying paying out hoping as many victims die before they actually have to pay out!"
• "These schemes are run by people who will do anything to stop paying what those affected are entitled to"
• "Government is not known for handing out money with grace and fairness"
• "Usually there are a lot of hoops to jump through for compensation claims and it isn't easy for everyone to do"

This table shows reasons why respondents neither agree nor disagree that the Infected Blood Compensation Scheme will bring compensation to everyone entitled: 21% mentioned lack of information, 19% discussed flawed process, 9% referenced delayed process, 6% expressed lack of trust, and 5% mentioned evading responsibility.

Comments from the respondents included:

• "I don't have enough facts to make a considered decision"
• "Too early to say how it works in practice"
• "Always losers in compensation not always fair"
• "I don't trust that everyone will get the same treatment"
• "Delays in compensation being paid"
• "I think that these types of schemes are mainly being driven by political motivation"
• "I don't trust that everyone will get it. There will be some attempt to wriggle out of paying, or paying them what they are truly entitled to. It happens every time something like this happens - look at the Post Office scandal"

This table shows trust ratings (on a scale of 1-10) for IBCA to deliver the compensation scheme in various ways. Trust ratings (8-10) and distrust ratings (1-3) are shown for: Respectfully (22% trust, 10% distrust), Safely (20% trust, 9% distrust), Compassionately (19% trust, 10% distrust), Fairly (17% trust, 10% distrust), Free from stigma (18% trust, 11% distrust), Effectively (17% trust, 13% distrust), Transparently (16% trust, 13% distrust), Accessibly (15% trust, 11% distrust), Efficiently (14% trust, 15% distrust), Independently of government (13% trust, 17% distrust), and Quickly (10% trust, 24% distrust).