Communications about the compensation scheme
Most of the information people have seen about the scheme is general information
Over a third (36%) of respondents said they had heard general information about the compensation scheme, but of those who could identify specific information, most had heard about delays (16% of respondents), the compensation scheme being set up (10%), and how people were impacted by the Infected Blood Scandal.
Have you seen, heard or read any information about the Infected Blood Compensation Scheme recently?| Yes | No | Don't know / Prefer not to say | |
|---|---|---|---|
| All | 15% | 79% | 5% |
| Respondents who know a lot or a fair amount about IBCA | 45% | 50% | 5% |
| Respondents who have heard of IBCA | 24% | 68% | 7% |
This table shows whether respondents have seen, heard or read information about the Infected Blood Compensation Scheme recently. All respondents: 15% yes, 79% no, 5% don't know or prefer not to say. Respondents who know a lot or a fair amount about IBCA: 45% yes, 50% no, 5% don't know or prefer not to say. Respondents who have heard of IBCA: 24% yes, 68% no, 7% don't know or prefer not to say.
Can we just check, have you seen, heard or read any information about the Infected Blood Compensation Scheme in any of these places recently?| Seen any | 34% |
| TV programme or news | 19% |
| Social media (for example, Facebook, Twitter/X, Instagram, TikTok) | 7% |
| Newspaper, magazine (including websites) | 6% |
This table shows where respondents have seen, heard or read information about the Infected Blood Compensation Scheme recently: 34% have seen any information, 19% from TV programme or news, 7% from social media (Facebook, Twitter/X, Instagram, TikTok), and 6% from newspaper or magazine including websites.
Can you describe what you saw, heard or read?| Net: Compensation scheme | 36% |
| Delays / waiting a long time for settlement | 16% |
| Being set up | 10% |
| Evading responsibility / fight for compensation | 3% |
| Net: Specifics of the Infected Blood Scandal | 17% |
| How people were impacted (HIV, Hepatitis) | 5% |
This table shows what respondents saw, heard or read about the Infected Blood Compensation Scheme: 36% mentioned the compensation scheme overall, including 16% about delays or waiting a long time for settlement, 10% about it being set up, and 3% about evading responsibility or the fight for compensation. 17% mentioned specifics of the Infected Blood Scandal, including 5% about how people were impacted by HIV or Hepatitis.
Comments from the respondents included:
- "It was a while ago and from memory they were near to completing the scheme, for payouts."
- "It was discussed in parliament that these people would be finally getting compensation."
- "Delays meaning people are dying before payments are made."
| Action taken | Intended action | |
|---|---|---|
| Look(ed) up more information about the Infected Blood Compensation Scheme | 10% | 13% |
| Discuss(ed) the Infected Blood Compensation Scheme with friends or family | 10% | 10% |
| Visited the Government website (gov.uk)* | 8% | |
| Search(ed) on the internet for more information about the Infected Blood Compensation Scheme | 7% | 10% |
| Share(d) information about the Infected Blood Compensation Scheme with friends or family | 7% | 8% |
| Visit(ed) the Infected Blood Compensation Authority website | 5% | 7% |
| Donate(d) to a charity/support organisation | 4% | 3% |
| Sign(ed) up for updates from the Infected Blood Compensation Authority | 4% | 4% |
| Emailed the Infected Blood Compensation Authority* | 3% | |
| Call(ed) the Infected Blood Compensation Authority by telephone | 2% | 2% |
| Contact(ed) a support organisation | 2% | 2% |
| Seek/sought legal advice | 1% | 2% |
| None of those | 65% | 58% |
| Don't know | 2% | 6% |
This table shows actions taken or intended as a result of seeing information about the Infected Blood Compensation Scheme. Actions taken and intended actions include: looking up more information (10% taken, 13% intended), discussing with friends or family (10% taken, 10% intended), visiting government website (8% taken), searching the internet (7% taken, 10% intended), sharing information with friends or family (7% taken, 8% intended), visiting IBCA website (5% taken, 7% intended), donating to charity (4% taken, 3% intended), signing up for updates (4% taken, 4% intended), emailing IBCA (3% taken), calling IBCA by telephone (2% taken, 2% intended), contacting a support organisation (2% taken, 2% intended), seeking legal advice (1% taken, 2% intended), none of those (65% taken, 58% intended), and don't know (2% taken, 6% intended).
*These statements were not asked for intended actions people would undertake.