Community survey results: December 2025

Awareness and perceptions of the registration service

Nearly all community members are aware of the registration process and found the process easy

Nearly nine in ten (88%) definitely think they have heard about the registration process, while another 8% (bringing it to 97% in total) say that they are aware of the service. Of those who have heard of the registration service, most had first heard about it through IBCA community update emails or the IBCA website.

Of those who are eligible and have registered their intent to claim, 77% found the process easy, while only 9% found the process difficult.

People who think they might be eligible for compensation through the Infected Blood Compensation Scheme can now register their intent to make a claim on IBCA's website. Had you heard of this service before today?

Yes, definitely heard	88%
Yes, I think so	8%
No, I haven't	2%
% Net: Heard of	97%

How did you first hear about the registration service?

hrough IBCA's community update emails	54%
The IBCA website	42%
IBCA's social media	15%
Family or friends	14%
Other social media	8%
Online forums or communities	8%
Another government website	5%
Community groups	4%
NHS websites	3%
Legal services	2%
My GP or another healthcare professional	2%
Newspapers, magazines (including websites)	2%

How easy or difficult did you find the process of registering your intention to claim compensation through IBCA?

Very easy	43%
Fairly easy	34%
Neither easy nor difficult	10%
Fairly difficult	7%
Very difficult	2%
Don't know	2%
% Net: Easy	77%