Preparing to make a claim
When we contact you
Before you can start a claim, a claim manager will ask you to:
- confirm your identity
- share documents showing your infection or circumstances
Confirm your identity
A passport or driving licence are the quickest and most secure ways to confirm your identity.
Do not worry if you do not have a passport or driving licence, a claim manager will help you confirm your identity another way.
There's a separate guidance about how to confirm your identity.
Confirm the infection and your circumstances
Depending on your circumstances, we'll ask you for different documents.
If you're infected, we'll ask you to share medical documents that show you've been diagnosed with HIV, Hepatitis C or Hepatitis B. For example, a letter from your GP or notice of a positive test result.
If you're claiming on behalf of someone who has died, or if you're a partner, child, parent, sibling or carer of an infected person, we may need different information to confirm the claim.
There's information about the supporting documents you may need in the individual guidance for each group:
- supporting documents for someone who is infected
- supporting documents for a partner, family member or carer
- supporting documents for someone who was infected and has died
- supporting documents for a partner, family member or carer who has died
There is also guidance on specific infections and conditions:
- Find out how IBCA confirms a Hepatitis B infection
- Find out how IBCA confirms cirrhosis or probable cirrhosis in a person with hepatitis
If you're an infected person who received interferon treatment, you may be entitled to additional compensation.
We’ll ask you to share documents that show you received interferon treatment.
Find out what documents you can send.
Things you can do before we contact you
There are some things you can do now to make the process quicker and easier when we contact you.
You do not need to send us your documents yet. A claim manager will tell you what to share and how to send it when it's time to start preparing to make a claim.
Get your documents ready
Getting your documents ready now can help things move faster once a claim manager contacts you.
Depending on your circumstances, we'll ask you for different documents but it might include things like:
- a valid passport
- a valid driving licence
- a letter from your GP
- a notice of a positive test results
- birth, marriage or death certificates
We'll tell you how to send your documents safely when we're ready to start your checks.