Supporting documents for someone who has died
During your claim, your claim manager may ask you to share supporting documents to confirm the details of your infection. This will help them process your claim and calculate your compensation.
You do not need any of these documents to register your intent to claim.
Verifying your identity at the start of the claim
At the start of your claim, your claim manager will verify your identity. To do this, you will need a passport or driving licence.
What you need to represent the person who died
To make a claim or receive payments for someone who has died, we need to check you are legally entitled to act as the personal representative of the person’s estate.
There’s separate guidance about probate and estates.
This explains:
- what documents you’ll need
- how to get them
- what to do if there are problems with representing the estate
What we need to know to process your claim
When we start the claim, we typically need documents to show:
- how the person who died was infected
- the year they were infected
- the year they were diagnosed, if they were infected with HIV
If they were infected with Hepatitis B or C, we may also need supporting documents if they had:
- cirrhosis
- B-cell non-Hodgkin’s lymphoma
- type 2 or 3 cryoglobulinemia with membranoproliferative glomerulonephritis (MPGN)
- liver cancer
- a liver transplant
We may also ask for documents showing the amount of any past compensation or damages they received relating to infected blood in the UK or abroad, if this applies.
Examples of supporting documents
There is a range of documents and other supporting information you can send to confirm the person’s infection. Your claim manager can advise you on what to send.
Clinical records
Clinical records cover medical history, including symptoms, conditions, diagnoses and treatments. They include notes from consultations, consent forms for procedures and blood transfusion records.
Admission records show why someone was admitted to hospital.
Discharge records include the results of treatment and whether any follow-up care was required.
Test results
These are the results of blood tests, X-rays or any other scans. They show infections, how they changed over time and the date of diagnosis.
Correspondence
These are the letters or notes between a GP, consultants or any other medical professionals. They cover all aspects of care, including symptoms, conditions, diagnoses and treatments.
If you don’t have supporting documents
We know that not all medical records are still available, and we’ll do all we can to help support the claim.
If you do not have access to these documents, your claim manager can contact the relevant medical professionals to ask for them, or suggest other information that could support the claim.
After you share the documents
Once your claim manager has collected all known available supporting information, they will share it with a member of IBCA’s team of clinical advisors. The clinical advisor will then use that information to provide their specialist medical opinion on the claim.