Supporting documents
At the start of your claim, your claim manager will ask for documents that support what you tell us. We ask for these because we’re required to confirm certain information as part of the claims process.
What we will ask you for
You do not need to prepare any documents before your claim manager asks for them.
If you want to get a head start, you can see examples of the documents we ask for from:
Where you can, send documents from the time. These can be copies.
Documents you do not need to provide
You do not need to provide evidence that the person you were affected by was infected. Your claim manager can find this information for you.
If you don’t have supporting documents
We know that finding documents from many years ago can be difficult. Missing documents do not automatically stop you from making a claim.
Your claim manager will work with you to understand your situation. Where possible, they can also help you find documents by requesting records from other organisations.
How to send your documents
You can send documents to IBCA by email or post.
By email
Attach digital copies of your documents to an email to your claim manager. In the body of the email, include:
- your name
- your IBCA claim reference number
- a description of what each of your documents shows, like your infection date or how your infection changed over time
If your email is rejected or will not send, this may be because your supporting documents are too large. Contact your claim manager who will explain how to send them.
By post
Do not send your original documents. We cannot guarantee when we’ll be able to return them to you, and they could get lost in the post.
Put copies of your documents in an envelope with a letter that includes:
- your name
- your IBCA claim reference number
- a description of what each of your documents shows, like your infection date or how your infection changed over time
Address your letter to: 'Freepost IBCOM'. You do not need a postcode or a stamp.