Overview
You can make a complaint if you are not satisfied with the service you received from IBCA.
As long as your complaint is within the scope of our complaints process, we'll look at it and acknowledge receipt. This will usually be as soon as it's received, but may be 3 working days if it didn't arrive through one of the main complaints channels.
We can only handle complaints about IBCA, not other bodies such as Cabinet Office or the Infected Blood Support Schemes (IBSS).
There are ways to review and escalate your complaint if you aren't happy with the resolution.
You can also read about what we'll do to try to put things right.
All complaints will be handled with respect, sensitivity and transparency. We're also committed to protecting your data and your privacy.
Please tell us if you have a condition or disability that means you'll need extra support or adjustments to make your complaint.
Your complaint and your claim
Your complaint will be handled completely separately from your claim and will have no impact on it.
Timeline
We aim to:
- acknowledge your complaint within 3 working days
- resolve the complaint within 20 working days
- resolve any escalated complaints within another 20 working days