How we will treat your complaint
The Infected Blood Compensation Authority (IBCA) is committed to providing a high-quality, professional, and sensitive service.
We strive to:
- take all complaints seriously and handle them with utmost sensitivity and respect
- ensure we fully understand your concerns about the service you received
- work hard to find a resolution and explain our decisions clearly
- look after your personal data
- guarantee that your complaint is considered separately to your compensation application
- use complaints positively to drive systemic learning and improvement
- respect you as an individual and not discriminate against you
- keep you informed of progress on your complaint
- use plain English, clear explanations and avoid jargon in our replies