Key findings

A strong understanding of who we are and what our role is

Among community members, almost all (98%) of those surveyed said they had heard of IBCA, with 75% of those surveyed saying they know at least a fair bit about IBCA.

Similarly, a high proportion of those surveyed (81%) said that they understand the role of IBCA at least fairly well.

Opinion is divided on how trustworthy IBCA is

While a third (33%) of community members see IBCA as trustworthy, a similar portion (31%) do not.

This reflects mixed opinions about whether IBCA will fulfil its aim of delivering compensation to each and every one who is entitled to it, with 37% of community members agreeing that IBCA will fulfil its aim, while 35% disagree.

Trust in IBCA to deliver a quick or efficient compensation scheme is low

Very few trust IBCA to deliver the Infected Blood Compensation Scheme in a manner which is quick (6%), efficient (11%) or effective (11%). There are also concerns from the community about IBCA's ability to function independent from government.

The community are marginally more positive about IBCA delivering the scheme in a respectful manner (28%) and in a way that is free from stigma (29%).

Official IBCA communication channels are a trusted source of information

The IBCA website is more trusted than any other source we asked about, with approximately six in ten (59%) saying they trust it as a source of information on the scheme. This was over double the next highest trusted source, which was online forums or communities (25%).