Key findings

Public perception of IBCA hasn't changed much in recent months

The results of the survey closely mirror the results we saw in our April 2025 survey, suggesting that knowledge of and trust in IBCA from the general public hasn't changed much in the time between the surveys.

Following feedback from community members, IBCA focused their initial communication efforts on those already known to them, meaning that wider public outreach has been minimal to date.

Less known than other scandals, such as Grenfell or the Post Office

While awareness of the Infected Blood Scandal is high among UK adults, it is less-known than others, such as the events at Grenfell Tower or the Post Office.

Among those who have heard something about the infected blood scandal recently, most have heard something general, although some responses reference delays in compensation. Stories on delays in receiving compensation are amongst the only communications on the scheme which seem to have been highlighted in responses.

Awareness of the role of IBCA is low

Awareness of IBCA is lower than that of the scandal itself, although just over half of those who took part in the survey have heard of IBCA.

Understanding of IBCA's role is limited – even among those aware of IBCA, most say they do not understand its role.

Trust in IBCA is higher among those aware of it or who feel they have a good understanding of its role.

Undecided on how trustworthy IBCA is

More people trust than distrust IBCA, although most say they feel neutral either way.

While the public mostly trust IBCA to act respectfully and safely in the delivery of compensation, they lack trust in the speed of the compensation process and IBCA's independence from government.