Trust in IBCA
Still making their mind up
Most of our respondents (63%) were undecided on how trustworthy IBCA is. However, only a small portion (7%) see IBCA as untrustworthy - much lower than comparable organisations like the NHS, the Department of Health and Social Care, and the UK government.
Similarly, just less than half (48%) are undecided on whether IBCA will fulfil its aims or not, but of those who offered an opinion, more thought that IBCA would fulfil its aims than would not (33% compared to 19%).
To what extent, if at all, do you consider the Infected Blood Compensation Authority to be trustworthy or untrustworthy?
|
Very trustworthy
|
6%
|
|
Fairly trustworthy
|
23%
|
|
Neither
|
26%
|
|
Fairly untrustworthy
|
6%
|
|
Very untrustworthy
|
2%
|
|
Don't know
|
37%
|
While just less than a third (29%) think IBCA is trustworthy (either very or fairly trustworthy), nearly two thirds (63%) didn't express an opinion (either saying they don't know, or choosing neither trustworthy or untrustworthy).
To what extent, if at all, do you consider the Infected Blood Compensation Authority to be trustworthy or untrustworthy?
|
|
Trustworthy (very or fairly)
|
Neither
|
Untrustworthy (very or fairly)
|
Don't know
|
|
All respondents
|
29%
|
26%
|
7%
|
37%
|
|
Those who know a lot or a fair amount about IBCA
|
53%
|
31%
|
12%
|
3%
|
|
Those who have heard of IBCA
|
40%
|
32%
|
11%
|
17%
|
|
Those who understand IBCA's role very or fairly well
|
60%
|
22%
|
10%
|
8%
|
|
Those who understand IBCA's role not very well or not at all
|
31%
|
37%
|
11%
|
20%
|
To what extent, if at all, do you consider ... to be trustworthy or untrustworthy?
|
|
IBCA
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The NHS
|
The Department of Health and Social Care
|
The UK government
|
|
Very trustworthy
|
6%
|
20%
|
9%
|
6%
|
|
Fairly trustworthy
|
23%
|
46%
|
35%
|
16%
|
|
Neither
|
26%
|
18%
|
27%
|
22%
|
|
Fairly untrustworthy
|
6%
|
10%
|
14%
|
25%
|
|
Very untrustworthy
|
2%
|
3%
|
6%
|
26%
|
|
Don't know
|
37%
|
3%
|
8%
|
3%
|
To what extent do you agree or disagree with "The Infected Blood Compensation Scheme will bring compensation to each and every one who is entitled to it, without exception"?
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Strongly agree
|
8%
|
|
Tend to agree
|
24%
|
|
Neither
|
24%
|
|
Tend to disagree
|
16%
|
|
Strongly disagree
|
3%
|
|
Don't know
|
24%
|
More than a third (33%) of respondents agreed that IBCA will fulfil its aims, while almost one in five (19%) disagreed.
To what extent do you agree or disagree with "The Infected Blood Compensation Scheme will bring compensation to each and every one who is entitled to it, without exception?"
|
|
|
Agree (strongly or tend to)
|
Neither
|
Disagree (strongly or tend to)
|
Don't know
|
|
All
|
|
33%
|
24%
|
19%
|
24%
|
|
Awareness of the Infected Blood Scandal
|
Know a lot or a fair amount
|
39%
|
24%
|
29%
|
8%
|
|
|
Heard of
|
35%
|
25%
|
22%
|
18%
|
|
Awareness of IBCA
|
Know a lot or a fair amount
|
47%
|
22%
|
27%
|
4%
|
|
|
Heard of
|
39%
|
27%
|
23%
|
12%
|
|
Understanding of IBCA's role
|
Very or fairly well
|
54%
|
21%
|
19%
|
5%
|
|
|
Not very or not at all well
|
32%
|
29%
|
26%
|
13%
|
|
Trust in IBCA
|
Trustworthy
|
58%
|
21%
|
15%
|
6%
|
|
|
Untrustworthy
|
21%
|
29%
|
48%
|
3%
|
You mentioned that you agree (strongly / tend to) that the Infected Blood Compensation Scheme will bring compensation to each and every one who is entitled to it, without exception. Why do you say that?
|
Justice for those impacted
|
37%
|
|
Process
|
19%
|
|
Perceptions of IBCA
|
10%
|
|
Delays
|
5%
|
|
Other mentions
|
6%
|
Comments from respondents included:
- "Because they want to fix the wrongs and make them right"
- "If they are who they claim to be morally, then they should bring compensation to those who are entitled to it"
- "I believe in the transparency of the scheme"
- "Trust the committee and hearings/decisions will be accountable through news media, social media"
- "I just think they would try to do right this time"
- "I trust the authorities in charge to compensate fairly to all people affected"
- "I believe that since it is their priority"
- "Although everyone that is entitled to it deserves to receive compensation, you can't always be 100% sure that the government will give it to you when they say they will. It could be delayed for months or not be given at all."
- "There will be protests if the victims are not properly compensated"
- "I feel like people will be missed as it will be rolled out slowly"
You mentioned that you disagree (strongly / tend to) that the Infected Blood Compensation Scheme will bring compensation to each and every one who is entitled to it, without exception. Why do you say that?
|
Flawed process
|
39%
|
|
Delayed process
|
23%
|
|
Evading responsibility
|
16%
|
|
Complicated process
|
8%
|
|
Lack of trust
|
14%
|
Comments from respondents included:
- "I think some will not be allowed due to insufficient evidence, even if they ought to have it."
- "It's unlikely that everyone affected has been identified or knows they are entitled to compensation."
- "I've heard on tv that people are still waiting after all this time"
- "Because the UK Government has spent decades deliberately delaying paying out hoping as many victims die before they actually have to pay out!"
- "These schemes are run by people who will do anything to stop paying what those affected are entitled to"
- "Government is not known for handing out money with grace and fairness"
- "Usually there are a lot of hoops to jump through for compensation claims and it isn't easy for everyone to do"
You mentioned that you neither agree nor disagree that the Infected Blood Compensation Scheme will bring compensation to each and every one who is entitled to it, without exception. Why do you say that?
|
Lack of information
|
21%
|
|
Flawed process
|
19%
|
|
Delayed process
|
9%
|
|
Lack of trust
|
6%
|
|
Evading responsibility
|
5%
|
Comments from the respondents included:
- "I don't have enough facts to make a considered decision"
- "Too early to say how it works in practice"
- "Always losers in compensation not always fair"
- "I don't trust that everyone will get the same treatment"
- "Delays in compensation being paid"
- "I think that these types of schemes are mainly being driven by political motivation"
- "I don't trust that everyone will get it. There will be some attempt to wriggle out of paying, or paying them what they are truly entitled to. It happens every time something like this happens - look at the Post Office scandal"
Please rate your level of trust, if any, in the Infected Blood Compensation Authority to deliver the Infected Blood Compensation Scheme in the following ways? (1 = do not trust at all and 10 = completely trust)
|
|
Trust (8 - 10)
|
Distrust (1 - 3)
|
|
Respectfully
|
22%
|
10%
|
|
Safely
|
20%
|
9%
|
|
Compassionately
|
19%
|
10%
|
|
Fairly
|
17%
|
10%
|
|
In a way that is free from stigma
|
18%
|
11%
|
|
Effectively
|
17%
|
13%
|
|
Transparently
|
16%
|
13%
|
|
Accessibly
|
15%
|
11%
|
|
Efficiently
|
14%
|
15%
|
|
Independently of government
|
13%
|
17%
|
|
Quickly
|
10%
|
24%
|