Sindy Skeldon OBE
Biography
Sindy is the Interim Director of Operations for IBCA, developing an operational organisation and establishing a new leadership team which is truly community first. Previously Deputy Director for National Insurance, Child Benefit and Childcare Services in HMRC ensuring these critical services were delivered in an environment under intense Ministerial and Public scrutiny.
Sindy has been in operational delivery for 34 years, with many of these years in senior operational delivery profession roles, leading teams across many high profile and diverse areas; Working Age Benefits, Jobcentre Network, Operational Excellence and the Implementation (and leadership) of Universal Credit across 103 Jobcentres in the North East and so is adept at leading in an agile environment.
Renowned for her ability to lead and inspire large and geographically spread teams, Sindy was responsible for leading the DWP Universal Credit Virtual Service Centre; establishing the service from scratch and delivering to circa 1 million customers via 3,500 claim managers all working from home for the first time during the pandemic (many of the practices instigated by Sindy are now utilised as good practice).