Rachel Forster
Biography
Rachel Forster is the interim Director of Communications for IBCA, setting up a new team and comms approach that is firmly community-first and transparent by default.
Previously Deputy Director for Service Transformation Communications at HMRC, she focused on moving millions of customers to digital channels within one of Europe’s largest government transformation portfolios.
She has also led internationally-acclaimed COVID support scheme communications, advised governments internationally on communicating major new policies, and is particularly interested in the role of communications in creating simple and easy public services to support customers and colleagues.
She holds a Masters in strategic communications leadership, is a qualified Agile practitioner and previously worked in local government and as a regional and national journalist.