Before you register
Q: I have previously been asked to start my claim with IBCA but have declined. Do I now need to register with IBCA?
No, as you have already been asked to start your claim, we have your details. Should you wish to start your claim at a future date, you can reach out to us and we can get this started for you. You do not need to register again as an infected person.
Q: Do I need to register if I represent the estate of a deceased infected person, registered with a support scheme?
Yes. If you are already registered with a support scheme, you will still need to register. We will then link your registration and support scheme data when we ask you to start your claim.
Q: What safeguards are in place to protect my data and information?
We follow strict data protection rules and only collect what is needed for your registration and claim. Our systems are designed to protect your personal and medical information.
We will use your registration details to match with existing information held by support schemes and healthcare providers. Your data will only be used for contacting you about your claim.
Registration
Q: My relative had registered their intent to claim but has died. What happens now?
If your relative has registered their intent to claim but has died, please call us on 0141 471 8886 and a team member will guide you through the next steps. When the time feels right for you, you can register your intent to claim on behalf of a deceased infected person.
Our team is available Monday to Friday, 9am to 4pm, excluding bank holidays.
Q: How will you prevent fraudulent claims?
IBCA has fraud prevention measures in place and will regularly update community members on fraud risks. We have strong but proportionate safeguards to manage this risk and always check the identity of a person when they start their claim with us.