Before you register
Q: I have previously been asked to start my claim with IBCA but have declined. Do I now need to register with IBCA?
No, as you have already been asked to start your claim, we have your details. Should you wish to start your claim at a future date, you can reach out to us and we can get this started for you. You do not need to register again as an infected person.
Q: Do I need to register if I represent the estate of a deceased infected person, registered with a support scheme?
Yes. If you are already registered with a support scheme, you will still need to register. We will then link your registration and support scheme data when we ask you to start your claim.
Q: Do I need to register if I'm currently going through the claims process?
You do not need to re-register to continue your current claim. However, you will need to register if you intend to make an affected claim and/or a claim on behalf of a deceased infected person. Your claim manager will be able to answer your questions about this.
Q: Can I register if I am an overseas resident?
Yes. If you were infected through NHS treatment (including armed forces treatment overseas) or are an affected person, you can register from outside the UK.
Q: Can I register if I've been turned down previously by the infected blood schemes?
Yes, if you think you are eligible for compensation, please register your intent to claim and we will review your eligibility as part of the claim process.
Q: Can my family register as a group?
No. You will not be able to register as a family claim, as we are building the service based on priorities outlined within the IBI recommendations. Find out more about the IBI recommendations.
Q: When do I have to register by?
There is no deadline, as registration will remain open while we are delivering compensation.
Q: What safeguards are in place to protect my data and information?
We follow strict data protection rules and only collect what is needed for your registration and claim. Our systems are designed to protect your personal and medical information.
We will use your registration details to match with existing information held by support schemes and healthcare providers. Your data will only be used for contacting you about your claim.
Registration
Q: If I can't answer all the questions or register online, what do I do?
- Follow our guidance resources: We have several resources to help you with online registration. View all our guidance on registration.
- Ask someone to register on your behalf: Anyone can register on behalf of an infected or affected person if you have given them permission. This could be a family member, trusted adult, legal representative, carer or someone with power of attorney. Support groups and charities can also help guide you through registration, but you must ensure your own details are submitted accurately. You can also ask someone to provide you with practical assistance through the registration process.
- Contact our registration support line: If you are still unable to register online or require additional support, please call us on 0141 471 8886 and one of our team members will support you. This line is for registration support only. For all other enquiries, please visit our contact us page. Our team is available Monday to Friday, 9am to 4pm, excluding bank holidays. Please only call us if you can't register online, so we can support those who need additional support.
Q: My relative had registered their intent to claim but has died. What happens now?
If your relative has registered their intent to claim but has sadly died, please call us on 0141 471 8886 and a team member will guide you through the next steps. When the time feels right for you, you can register your intent to claim on behalf of a deceased infected person.
Our team is available Monday to Friday, 9am to 4pm, excluding bank holidays.
Q: How will you prevent fraudulent claims?
IBCA has fraud prevention measures in place and will regularly update community members on fraud risks. We have strong but proportionate safeguards to manage this risk and always check the identity of a person when they start their claim with us.