Using data to pay infected blood compensation
- IBCA Deputy Director of Data shared IBCA's work at Big Data LDN.
- Big Data LDN was a two-day combined conference and exhibition focusing on how to build a dynamic, data-driven business.
- The talk focused on the use of data to tell the story of a claim and the vital role data has in delivering IBCA's mission.
Deputy Director of Data, Alix Crabtree, at the Infected Blood Compensation Authority (IBCA) spoke to thousands at a data conference about using data to piece together the journey of a compensation claim when evidence has been lost or destroyed.
Alix has been with IBCA for almost a year and in that time she has been working in collaboration with her digital counterparts to create a compensation service that is data driven.
Working with partners in healthcare, she’s supporting people making a compensation claim at every stage of the claim journey.
In some cases the person making the claim has this information already, or IBCA has access to existing sources of information such as the Infected Blood Support Service (IBSS) and medical records. However, in many cases this information is not available as it may have been lost or even destroyed.
So it's Alix and the wider Data Directorate’s job to piece together someone’s claim when all the evidence might not be there, through the data that they do have.
Alix shared her expertise and interest with thousands of patrons at Big Data LDN on 24 September - a two-day combined conference and exhibition focusing on how to build a dynamic, data-driven business.
She spoke about the inherent challenges IBCA faces and how they use data to build a full picture for people’s claims, where some evidence has been lost or destroyed, to ensure they receive their compensation as quickly as possible.
After the event, Alix shared her thoughts on speaking to the conference, saying:
“I’ve learnt so much in the past year. We’ve been working at significant speed at IBCA to ensure data can support and pay all those who are eligible. Having the opportunity to share with those who might have never dealt with something of this nature - where information is missing or been destroyed - was important.
“At Big Data LDN, I was able to speak to people from different backgrounds who have given me insight to take back and share with the team about how we optimise our use of data to support the claim journey.
“A big thank you to Women in Data for asking me to talk at Big Data LDN. Although daunting, it was extremely empowering and a great opportunity to share what IBCA are doing and its really important purpose.”
Andy Steed, Event Director for Big Data LDN, said:
“Alix Crabtree’s presentation at Big Data LDN reminded us that behind every dataset are real people and urgent needs. Big Data LDN is proud to bring together the data community and help form strong partnerships that can make a real difference.”
IBCA is committed to paying compensation to each and every person who is entitled, as quickly as they can. By working with the infected blood community, IBCA has now contacted all living infected people registered with a support scheme to start their claim. IBCA expects to open the service to some people in all groups within the next few months.
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