We’re designing the Infected Blood Compensation Scheme service to be secure, reliable and work well for everyone, including people with disabilities and additional needs.

We’ve now made our first offers of compensation and began making payments to those accepting those offers.

We are reaching out to more people to make their compensation claims and we’ll steadily increase the numbers, aiming to reach around 250 claims in early 2025.

This might not sound like a lot of people, but starting small means we’ll find out a lot about their experiences of making their claim.

We can then improve the processes, information and support for the next group and the next, so that it’s ready for the whole community to use.

When we’re sure that the processes work, we’ll be able to pay more people in the best and most secure way possible.

As we invite larger and larger groups to the scheme in 2025, we’ll be confident that we’re offering them the best service possible.

We’ll also know we’re building a service that:

• keeps people’s personal information private
• protects them from fraud
• avoids long waiting times

After the first group

We know from speaking with many of you that what you really want to know is when you’ll be paid and how much you’ll get. At the moment, we need to make sure the compensation service works and gets things right for you. This is why we’re expanding the numbers slowly.

We do not yet know what order other groups will be able to make their claim. The service needs to work for the requirements of each group of people. We need to create processes and update systems so they work for each group. But we don’t need to wait until each group has received its compensation before starting the next.

We are meeting with members of the community to hear their views on the order in which we should approach this and any factors which should be taken into account.

Your help to decide what’s next

We know how important it is to pay everyone who’s entitled to compensation quickly.

We want to work with people in the infected and affected communities to get your advice on how we should expand the scheme. We’re working on a way to get your views on this and will have more to tell you soon.